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  • Do you ship International ?
    No not at this time. Hopefully soon
  • What is your return policy?
    Returns will be accepted within 30 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns.
  • Can I cancel my order?
    After an order is submitted, processing begins, and the order cannot be canceled. If there are questions about canceling an order, please contact us at
  • How long will it take to get my order?
    Orders are processed within 3 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
  • Can I pick up my order?
    No we are only online at this time.
  • Are J'EL products suitable for all skin types?
    Q: Are J'EL products suitable for all skin types? A: Yes, all J'EL products are suitable for all skin types. Our products are formulated with a focus on natural, nourishing ingredients that are gentle and effective, making them suitable for sensitive, dry, oily, combination, and normal skin types. Whether you have acne-prone skin, mature skin, or any other skin concern, our products are designed to work harmoniously with your skin to promote a healthy and radiant complexion. From hydrating toners to soothing serums and lightweight moisturizers, our carefully curated selection of products caters to diverse skin needs, ensuring that everyone can enjoy the benefits.
  • What types of J'EL skincare products do you offer?
    A: My Site offers a range of high-quality K-beauty products including cleansers, moisturizers, serums, and body products. Our selection includes products tailored to different skin types and concerns, ensuring that customers can find the perfect solution for their skincare needs. We are committed to offering products that are not only effective but also embody the innovative and holistic approach that K-beauty is known for.
  • Are J'EL products natural or organic?
    Q: Are J'EL products natural or organic A: At J'EL skincare, we prioritize using natural ingredients in our products. While most of our products are natural, we also add a preservative to ensure the products remain fresh. We want to assure our customers that we never use parabens, colorants, or any toxic ingredients in our skincare formulations. Our goal is to provide safe and effective products that enhance your natural beauty while maintaining a commitment to clean and sustainable skincare practices.
  • Are J'EL products cruelty-free
    A: At J'EL, we are passionate about advocating for the well-being of animals and the environment. That's why we exclusively use cruelty-free and vegan materials in all our products. We believe that fashion and compassion can coexist, and by choosing ethical and sustainable materials, we are taking a stand against animal cruelty and supporting a more eco-friendly industry. Our commitment to using only animal-friendly materials is a reflection of our values and dedication to creating fashion that aligns with our ethos of love, compassion, and respect for all living beings.
  • How can I find the best skincare products for my skin type and concerns?
    At J'EL Skincare, we understand that everyone's skin is unique, which is why we offer a skincare quiz designed to help you find the best products for your specific needs. By taking our quiz, you can provide us with information about your skin type, concerns, and preferences, allowing us to recommend tailored products that will address your individual skincare needs. Whether you have oily, dry, combination, or sensitive skin, our quiz will guide you towards the products that are best suited for you. Additionally, our skincare experts are available to provide personalized recommendations and advice based on your quiz results, ensuring that you achieve the best possible results for your skin.
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